What is the Phone Banking facility offered by DCB?
The Phone banking facility from DCB gives you the power of operating your account at your fingertips. This facility gives you complete control over your accounts and lets you bank from the comfort of your home or office 24 hours a day, 7 days a week.

What are the benefits of Phone Banking facility?
With Phone Banking, you can avail a wide range of banking services such as:

• Check your account balances
• Check the last five transactions in your account
• Have a mini Statement faxed to you
• Request for cheque book
• Request for Statement of Account
• Cheque status enquiry
• Report loss of your ATM / Debit card
• Stop payment of cheque/s
• Change T-PIN (Telephone Personal Identification Number)

How do I access Phone Banking?
You just need to have a Telephone Personal Identification Number (T-Pin) to access this facility.

What are the charges for the Phone Banking facility?
This facility is absolutely free for all DCB Account holders.

Will I be able to change my T-Pin?
Yes, you will be able to change your T-pin on the IVR. In case of any difficulties, our phone-banking officer will be there to assist you.

How do I apply for a New T-Pin incase I lose or forget my T-pin?
Simply call the toll free help line or phone banking number in your city and our officer will be happy to assist you.

How will I be able to access my Phone Banking when i am overseas or abroad?
You will be able to access this facility from anywhere and at any time just by dialing the number (0091)(22) 2687 8800 - outside India.

How do I find help or answers to the queries that I may have on the use of Phone Banking?
You can visit your nearest DCB Branch or call our toll free help line or phone banking number in your city and our phone banking officers will guide you. Alternatively you can also email us at customercare@dcbl.com for any queries or assistance on the use of phone banking. You can also send queries through the email option provided on the home page of our website - www.dcbl.com

Can I Request for a Demand Draft over the phone?
Currently we do not offer this service.

Will I be able to access my account balance over the phone?
Yes, you will be able to access your account balance over the phone on the IVR and you can also speak to our Phone banking Officers at any time if the need arises.

How many transactions of my account are available on the IVR?
The IVR will voice out the last 5 transactions of your account.

Is the Statement by Fax feature available?
Yes, you can request for your account statement to be sent to you by fax. This statement will be faxed only to the number mentioned in your account details with DCB.

If I need a statement for the past 2 or 3 financial years, can I get it?
Yes, you can request for your statements for the last 2-3 financial years. This will be mailed to your communication address as per DCB’s records within 10 working days. A nominal fee will be charged for the same.

Can I change my address using Phone banking?
Currently you would have to visit the branch and submit the required documents to get the address changed.

Can I know the status of my cheque?
Our Phone banking Officers will be able to help you with the status of your cheque.

Can I block my debit card with the help of a Phone banking Officer incase I have lost or misplaced it?
Yes, you can request your debit card to be blocked in case you have lost or misplaced the card. Our Phone banking Officer will immediately block the card so that no further transactions can take place on the card.

Can the debit card be reissued to me on the help line?
Yes, the card will be reissued at an additional charge. The card will be sent to your communication address and will reach you with in 10 working days.

Can I request a stop payment of cheque over the phone?
Yes, you will be able to stop the payment of either single or multiple cheques over the phone.

If I have forgotten my Internet Banking Password or my Password is disabled, can you reissue a new password over the phone?
Our Phone banking Officers will take your request and you will be sent a new Internet password by post.

Can I know the details of the term deposits that I have with DCB?
Yes, you will be able to get the details of your Term Deposits as and when you require, as well as information on the latest offerings by DCB.

If I require a TDS Certificate, will it be issued to me?
TDS Certificates are sent to you at the beginning of the every financial year. In case you don't receive the same, a duplicate certificate will be issued to you. You just have to place the request with our Phone banking Officer.